For plumbers
Answering service and job management for plumbers
An AI receptionist that answers every call, WhatsApp and text while you are under a sink, plus a back-office agent that books the job, holds your profit and syncs invoices to Xero.
14-day free trial, no card required
The problem
You cannot answer with your arm down a U-bend
Half a plumbing day is spent on your back under a basin or kneeling at a boiler. The phone rings, you let it go, and by the time you are washed up the caller has rung the next plumber on the list.
Burst pipes do not wait for office hours
A leak at 11pm or a flooded kitchen on a Sunday is the work that pays best and stresses callers most. Miss that call and someone else gets a grateful customer for life.
Quoting from memory loses you money
A bathroom swap, a new combi, a couple of rads: you know roughly what each should cost, but rough numbers on the phone either scare the customer off or quietly eat your margin.
The paperwork piles up in the van
Job notes on the back of a delivery slip, invoices you keep meaning to raise, parts you forgot to bill. Evenings disappear into admin instead of the next quote.
How TradeAssist helps
A receptionist that knows plumbing
Give the AI a persona that sounds like your firm. It answers calls, WhatsApp and texts, takes the address and the fault, and tells the caller when you can get there, so no enquiry goes cold.
Your mobile stays private
You get a dedicated AI business number for the work line. Hand that out, leave your personal mobile for family, and stop fielding sales calls at dinner.
Emergency leaks flagged out of hours
The agent spots the difference between a dripping tap and water coming through a ceiling. Genuine emergencies get escalated to you straight away, the rest wait for the morning.
Ballpark quotes from your rate card
Load your day rate, callout fee and common job prices. Callers get a sensible ballpark for a tap change or a new cylinder on the spot, set by you, not invented.
Every job lands on a Kanban board
Enquiries become cards you drag from booked to on site to done. You can see the week at a glance instead of scrolling a notebook in the van.
Per-job profit and Xero invoicing
Log parts and labour against each job and see the real profit, kept private to you. When the work is signed off, the invoice syncs to Xero so it is raised the same day.
Frequently asked questions
Will callers know they are talking to an AI?
It introduces itself plainly and sounds natural. It takes the address, the fault and your availability, and most callers are simply glad someone picked up rather than hitting voicemail.
Can it tell an emergency from a routine job?
Yes. It is set up to recognise the language of an emergency, a burst pipe, a leak through a ceiling, no heating in winter, and escalate those to you out of hours while routine enquiries are held for the next working day.
How does it quote without getting prices wrong?
It only uses the rate card you give it: your callout fee, day rate and prices for common jobs. It hands out a ballpark on that basis and never makes a number up, so you stay in control of margin.
How quickly can I be up and running?
Voice and SMS can be live the same day. The WhatsApp business number takes three to seven days because Meta has to approve it. You can start the trial on voice and SMS straight away.
Does it replace my accounts software?
No, it works with it. Jobs and costs live on the board, profit stays private to you, and finished invoices sync to Xero so your existing accounts process carries on as normal.
What does it cost?
Plans start at £69 a month paid annually, or £79 month to month, with a 14-day free trial and no card needed. A Growing Team plan at £129 is coming soon, and Enterprise is priced to fit.