For gas engineers
Answering service and job management for gas engineers
An AI receptionist that answers every call, WhatsApp and text while you are stripping a boiler down, plus a back-office agent that books the job, tracks your profit and syncs invoices to Xero.
14-day free trial, no card required
The problem
Winter buries you and the phone never stops
The first cold snap and every boiler in the area picks that week to fail. You are flat out on breakdowns and services, and the phone rings constantly while your hands are inside a flue.
No heating and no hot water cannot wait
A family with a dead boiler in January is your most urgent caller. If you cannot pick up, they ring the next engineer, and you lose both the breakdown and the service that follows it.
Gas and CO calls need to reach you fast
A smell of gas or a carbon monoxide alarm going off is the one call that must get through. Sitting in voicemail until you finish the current job is not good enough for that caller.
Services, breakdowns and certificates all blur together
Annual services, landlord safety checks, breakdowns and warranty work pile up in texts and notebooks. You lose track of who is booked, who is due and which invoices you still owe.
How TradeAssist helps
A receptionist built for heating work
Set a persona that sounds like your firm. It answers calls, WhatsApp and texts, takes the address and the fault, a no-heat breakdown, an annual service, a landlord check, and books it onto your board.
Your mobile stays private
You get a dedicated AI business number for the work line. Customers ring that, your personal mobile stays for family, and the constant winter calls stop landing on your own phone.
Gas, CO and no-heat calls flagged out of hours
The agent treats a gas smell, a CO alarm or no heating in cold weather as urgent and escalates them to you immediately, while a routine service booking is held for the next working day.
Ballpark quotes from your rate card
Load your service price, callout fee and common breakdown costs. Callers get a sensible ballpark for a service or a typical repair on the spot, set by you, never invented by the agent.
Every job on a Kanban board
Breakdowns, services, safety checks and warranty calls become cards you move from booked to on site to done, so you can see the whole week even when winter is at its busiest.
Per-job profit and Xero invoicing
Track parts and labour per job and see the real margin, kept private to you. When the work is signed off the invoice syncs to Xero, so it goes out the same day instead of stacking up.
Frequently asked questions
Does TradeAssist handle Gas Safe registration or certificates?
No. Gas Safe registration, your gas qualifications and the safety certificates you issue stay entirely with you and your usual systems. TradeAssist handles the enquiry, booking, job tracking and invoicing around that work, it does not provide registration or compliance.
Can it tell an emergency from a routine call?
Yes. A smell of gas, a CO alarm or no heating in cold weather are treated as urgent and escalated to you out of hours, while an annual service booking is held for the next working day.
Will it cope when winter floods me with calls?
That is the point. It answers every call, WhatsApp and text at once, takes the details and books jobs to your board, so the busiest weeks do not mean missed work or a phone you cannot get to.
How does it quote a service or breakdown?
It quotes only from the rate card you load, your service price, callout fee and common repair costs. Callers get a ballpark on that basis and it never makes a number up, so your pricing stays yours.
How quickly can I start?
Voice and SMS can be live the same day. The WhatsApp business number takes three to seven days because Meta has to approve it. You can begin the trial on voice and SMS straight away.
What does it cost?
Plans start at £69 a month paid annually, or £79 month to month, with a 14-day free trial and no card needed. A Growing Team plan at £129 is coming soon, and Enterprise is priced to fit.
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